Legal Services Re-Design
Legal Services Re-Design, sometimes known as Legal Process Re-Engineering , or Law Practice Operations Management, borrows from operations management techniques in manufacturing to eliminate waste, increase inefficiency, and enhance client service.
Participants learn how to implement a formal design process to break down any legal service into its component elements and to rebuild a more efficient and effective legal service. As law firms move towards fixed fee pricing for discrete legal services, it is essential that the cost of each task be known and that non-essential tasks be eliminated. Many large law firms are now implementing this approach and employing lawyers who have skills to implement this process.
By the end of this course participants will:
See also: Re-Engineering the Business of Law for discussion about a new way to design legal services:
Andrew Baker is the Global Director of Seyfarth Shaw, LLP's Legal Technology Innovations Office based in Chicago, Illinois.
Mr. Baker is responsible for enhancing the delivery of the Firm’s legal services through the use of technology, knowledge management, process improvement, business analysis and project management.
In this role, Mr. Baker oversees a team of Legal Solutions Architects who anticipate, identify, design and drive innovative business solutions. As an attorney and a technologist, Mr. Baker regularly provides technology consultation to clients and Firm attorneys. Mr. Baker is a proven innovator and has overseen the completion of dozens of complex, legal technology projects.
Mr. Baker is a member of the Firm’s SeyfarthLean Steering Committee. Seyfarth’s commitment to delivering legal services in a new way – with emphasis on value and continuous improvement – has been praised by the Association of Corporate Counsel as being “five years ahead of every other AmLaw 200 firm.”
Mr. Baker currently serves on the International Legal Technology Association’s (ILTA) Knowledge Management Peer Group Steering Committee. He has also authored articles on alternative fee arrangement use, legal process improvement and user experience design within the legal environment.