Legal Services Re-Design

Legal Services Re-Design

Course Description:

Legal Services Re-Design, sometimes known as Legal Process Re-Engineering , or Law Practice Operations Management, borrows from operations management techniques in manufacturing to eliminate waste, increase inefficiency, and enhance client service.

Participants learn how to implement a formal design process to break down any legal service into its component elements and to rebuild a more efficient and effective legal service. As law firms move towards fixed fee pricing for discrete legal services, it is essential that the cost of each task be known and that non-essential tasks be eliminated. Many large law firms are now implementing this approach and employing lawyers who have skills to implement this process.

Course Objectives:

By the end of this course participants will:

  • Identify the major operations techniques and understand under what conditions they should be used.
  • Learn how to use operations management software and tools to re-engineer a legal service.
  • Learn how to apply “lean” approaches to the delivery of legal services.
  • Learn how to work collaboratively in a team as a distance over the Internet, and learn about their individual strengths and weakness for effective team work and how to improve their team work skills.
  • Be able to produce a report to a law firm communicating how one of the legal services offered by the law firm should be redesigned to increase law firm productivity.

See also: Re-Engineering the Business of Law  for discussion about a new way to design legal services:

Faculty - Andrew Baker

  • J.D., Chicago-Kent College of Law, Illinois Institute of Technology 

  • B.S., University of Illinois at Urbana-Champaign 
    Major, Management Information Systems

  • B.S., University of Illinois at Urbana-Champaign (2003)  Major, Finance
    Minor, Information Technology Studies

Andrew Baker is the Global Director of Seyfarth Shaw, LLP's  Legal Technology Innovations Office based in Chicago, Illinois.

Mr. Baker is responsible for enhancing the delivery of the Firm’s legal services through the use of technology, knowledge management, process improvement, business analysis and project management.

In this role, Mr. Baker oversees a team of Legal Solutions Architects who anticipate, identify, design and drive innovative business solutions. As an attorney and a technologist, Mr. Baker regularly provides technology consultation to clients and Firm attorneys. Mr. Baker is a proven innovator and has overseen the completion of dozens of complex, legal technology projects.

Mr. Baker is a member of the Firm’s SeyfarthLean Steering Committee. Seyfarth’s commitment to delivering legal services in a new way – with emphasis on value and continuous improvement – has been praised by the Association of Corporate Counsel as being “five years ahead of every other AmLaw 200 firm.”

Mr. Baker currently serves on the International Legal Technology Association’s (ILTA) Knowledge Management Peer Group Steering Committee. He has also authored articles on alternative fee arrangement use, legal process improvement and user experience design within the legal environment.